Gowns & Crowns 159 Glasgow Rd Dumbarton G82 1RH 01389 765289 info@gownsandcrowns.co.uk

Gowns & Crowns

Q: How far in advance before my wedding do I need to find my dress?

A: We suggest that you have a good look around before you come to see us, especially if you are not getting married for a year. This helps you make a decision more easily. If you do require alterations to your dress, we do recommend that you allow 4 – 6 weeks before your wedding for your first fitting appointment with a seamstress after you have purchased your dress.
If we order a dress for you, the lead time for a wedding dress is 4-6 months and bridesmaid dress is 12 weeks. However, we do recommend you leave more time to allow for any unforeseen circumstances. For example, bad weather can mean a delay to the delivery of your dress. Therefore we do recommend giving you an extra 4 weeks.

Q: Do I need an appointment?
A: Not always. However, as Saturdays are usually very busy it is unlikely there will be a dressing room available without booking an appointment. We assist all our customers in trying on dresses. If there is no Bridal Advisor available to assist you, you will need to come back at another time which is why we suggest booking an appointment. You cannot try a dress on if there is no Bridal Advisor to help you.

Q: How do I prepare for the appointment?
A: The appointment should be the fun bit of buying your bridal gown! You may have already browsed through magazines to see which styles you like. You’re very welcome to bring these with you for your appointment so that we can see if there is anything similar in our range.
We prefer that you don’t wear make up for your appointment. This avoids the risk of you marking any of the dresses, and keeps them in pristine condition. We take extra care of our dresses. It also helps to see the colouring of the dress against your natural skin tone: it’s amazing how the right colour of dress against your natural colour can make a difference to your overall final look.

Q: How do I get the best out of the appointment?
A: Come with an open mind, and be honest with us! Every dress looks different when it is tried on. Unless you already know what style suits you, be prepared to try different styles – that way you’ll know when you try on the perfect dress. Eliminating styles is just as important as finding the styles you like in the search for your perfect dress. Speak to us! – We will not pressure you in any way, tell us what you like and don’t like, we can help you select dresses. We know the dresses and how they fit and will advise you on what will suit your shape. But we are not mind readers! Do help us to help you that are how you will get the best out of the appointment! If you have a budget in mind, please tell us. There is no need to be embarrassed. In most cases we will be able to suggest alternatives that will fit with your budget.

Q: Who should I bring with me to the appointment?
A: Someone whose opinion you really trust and who will be honest! We don’t recommend a large crowd as sometimes a range of opinions can be overwhelming for a bride to be. Everyone will have a different opinion of what you should wear for your wedding day and that more commonly that reflects their own tastes!

Q: What underwear should I wear?
A: It is best to wear a strapless bra on the day of the appointment because this won’t interfere with the shape of any of the dresses.

Q: What if the dress requires some alterations?
A: All alterations are carried out in house by me. I will try and give you an estimated price of the alterations required.

Q: Can we pay a deposit for a dress?
A: we take a deposit of 50% at the time of the order, and then the balance is paid upon delivery .We take Credit and Debit cards or we can take cheque for the deposit and when the cheque clears, we will order your dress.

Q: Do you sell bridesmaid dresses?
A: Yes we have a wide variety of dresses ranging from bridal, bridesmaid, mother of the bride/groom day and evening guest and also kilt and formal hire

Q: What sizes of dresses do you have?
A: We have a wide variety of sizes 0 – 30. Any dress can usually be altered by a seamstress, reducing the size by up to 2 sizes for dresses taken off the peg. Dresses can be made to order in sizes 0– 30. When ordering a dress, we would take your measurements and make a recommendation on the most suitable size.

Q: How much do alterations cost?
A: It really depends on the extent of the work involved. Changes can range from a simple length adjustment, taking a dress in, to a complete re-style of a neckline or the addition or removal of sleeves. I will give you a guide price before I carry out the work for you. Each dress is very different and the amount of beading or fullness of a dress will usually cost you more than a more simple dress. For example, taking the length up of a dress will be more complicated if there are 4 different layers of fabric than 2 layers because the amount of work a seamstress needs to do is twice as much.

Q: What is your refund policy?
A: If you change your mind about the dress that is taken from the store (ie not a dress that has been specifically made or ordered for you) we offer a full refund within 14 days of purchase provided the dress is unworn and unaltered. Just bring the dress back in the dress cover, along with your receipt and method of payment and we will be happy to provide a refund. We do not offer a refund for special order dresses.

Q: I have considered buying a dress on the internet, how are they different?
A: It is difficult for me to answer this. All bridal shops provide a service and give you the “genuine article”. There are some websites that are offering some very good prices on dresses that appear to be the same dress. Well….. These websites are advertising dresses much less than we can physically buy them for. Think about it – how can that be possible! If I said that I see a bride every week, that has received her dress that is not what she ordered – it may give you the different perspective. The dress hasn’t been the same dress. However, in some cases, the dresses are similar but are of inferior quality. That is how they are different. Dresses sold in bridal shops are well structured, and have good “boning” in the structure (so they stay up when fitted correctly!). . However, please consider that appointments with a bridal shop cost money for that business even if you are not charged for it. Cheap copies of bridal dresses, may serve a purpose for you if you are on a budget, but in the long run this will close down local bridal shops. If I can give you any advice – before you commit to placing an order with an online “shop” please first tell your bridal shop of your intention and they may be able to suggest a similar dress that fits your budget better. Any bridal shop will help where they can.

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